Beneficiary and third party monitoring of government services is new to Cambodia, but recent efforts at the district level have paved the way for local NGOs to venture into this field successfully. As...
Citizen outreach is a key part of the one window service office (OWSO) initiative in Cambodia. OWSO offices in district administrations launch the new service in traditional Khmer style with a street parade...
The non-state actor's component (NSAC) of the demand for good governance (DFGG) project resulted in citizen or community monitoring of over 300 schools, 100 health centers, and 100 communes. This provided...
In the Demand for Good Governance (DFGG) project in Cambodia, it was agreed at project appraisal that grants to non-state actors would be selected through an independent, multi-stakeholder grant making...
Learning lessons from demand-side governance or social accountability initiatives is no different in principle than learning lessons in other development projects. Evidence from Cambodia however, suggests...
In order to achieve the underlying reform objectives of citizen service centers, it is necessary to ensure that staff are appropriately selected, trained and managed. This learning note sets out the staffing...
The one window service office and district Ombudsmen initiative in Cambodia seeks to provide more efficient, transparent and accountable administrative services at the district level. Achieving this requires...
Providing transparent services through a local Citizen Service Center mechanism requires process re-engineering and the development of new management systems. This learning note describes the various systems...
The Arbitration Council is a body established to resolve collective labor disputes. At present over 90% of these disputes are from the garment industry, and over 1,900 cases have been heard. This Learning...
Partnerships between national and sub-national state actors and non-state actors were a key part of the demand for good governance (DFGG) project. They aimed to ensure the transfer of social accountability...
The Non-State Actors Component (NSAC) of the Demand for Good Governance project aimed to improve accountability, transparency and responsiveness in service delivery and other administrative functions by...
Although social accountability has been a part of the development agenda in Cambodia for a few years, only a limited number of non-state actors are currently engaged in these governance-related initiatives...
Gender disaggregated data from the Non-State Actors (NSAC) component of the DFGG Project indicate that men and women are engaged in sub-projects in fairly equal numbers. This does not imply however that...
Social accountability is an approach that relies on citizens directly or indirectly participating in demanding accountability from service providers and public officials. It aims at strengthening the voice...
Social accountability (SA) refers to the extent and capability of citizens to hold the state accountable and make it responsive to their needs. Although its importance for better governance and reducing...
A social accountability strategic plan for subnational Democratic development was endorsed by the Royal Government of Cambodia National Committee for Sub-national Democratic Development in July 2013. This...
Since 2003, the Arbitration Council has offered an alternative labor dispute resolution system to over 350,000 workers, mostly in Cambodia’s garment industry. Operating in a context where there is limited...
The One Window Service Office initiative, a citizen service center approach to developing more accountable administrative services, is at the forefront of decentralization reform in Cambodia. Some forty...
Transparency and openness in government is not easy to achieve where there has been a history of patronage and favoritism underlying service delivery. In Cambodia however, a small pilot now replicated...
Ninety per cent of Cambodians utilizing the dispute resolution services of the Arbitration Council (AC) are women. In its core work to date, the AC has a strong track record of upholding women’s rights-based...