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Rapid feedback : the role of community scorecards in improving service delivery (Английский)
Social accountability tools are increasingly recognized as a means of improving service delivery and governance in World Bank-supported projects. Social accountability is an approach that relies on civic...
Типу документа: Рабочие документы Номер отчета: 88497 Дата подготовки документа: 1 января 2014 года Тип раскрытия информации: Disclosed Автор: Post,David,Agarwal,Sanjay,Venugopal,Varsha
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Citizen report cards : monitoring citizen perspectives to improve service delivery (Английский)
The delivery of public services in many developing countries is often inefficient and inadequate, marked by nonresponsive agencies and political leadership as well as corruption. Moreover, even when governments...
Номер отчета: 80449 Дата подготовки документа: 1 января 2013 года Тип раскрытия информации: Disclosed Автор: Agarwal,Sanjay,Post,David,Venugopal,Varsha