When a government is indifferent, the initiative for change must come from civil society. Citizens who elect and pay for governments cannot and should not remain quiet when essential services are in disarray...
In this issue: Special report -Client power: making services work for the poor. The Path to Education: A Multi-Dimensional Approach. Making Services Work for Poor People -guest editorial. Voice and Accountability...
The author reports how a "report card" on public services in the Indian city of Bangalore was used by citizen groups to create greater public awareness about the poor performance of public service providers...
Negotiating change: building local democracy in South Africa. Innovative urban management practices. Institutional behavior change in Tunisian municipalities. Report cards: a novel approach for improving...
Recent theory posits that accountability in public service can be enhanced by the use of "exit" and a "voice" mechanisms. With exit mechanisms, users of public services can choose alternative sources of...
This discussion paper is part of a larger effort within the Bank to analyze and understand the problems of governance and accountability in developing countries as they are pre-requisites for the success...
This paper develops a conceptual framework to analyze the problem of public service accountability in developing countries and to identify alternative ways to strengthen it. An important proposition derived...
Reform of Ghana's macropolicies has helped to create a more favorable business environment and a "level playing field" for the private sector. At this point, instead of further refining its policies, Ghana...
The purpose of this paper is to provide an overview of the institutional reforms in the World Bank's sector adjustment operations (SECALs) and to assess the Bank's experience in implementing them. The...
As the scope of Bank work in institutional development ( ID ) widens, the design of ID in Bank projects needs to pay increased attention to several emerging problems and inconsistencies : a) without country...
The purpose of this paper is to provide an overview of the institutional reforms in the World Bank's sector adjustment operations (SECALs) and to assess the Bank's experience in implementing them. The...
Managers, in both the private and public sectors, are increasingly recognized as critical in the use of scarce resources for national development. There is no unanimity of opinion, however, regarding the...
Reform of Ghana's macropolicies has helped to create a more favorable business environment and a "level playing field" for the private sector. At this point, instead of further refining its policies, Ghana...
Pressure to move toward privatization has mounted in the face of severe economic crises both in the developed and developing world. To date, the pace of privatization in the developing world has been slow...
This paper reviews the World Bank's experience with community participation (CP) in a sample of its projects selected from three different sectors; urban housing, population, health and nutrition (PHN)...