Документы и доклады
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Innovation in Fare Payment Systems for Public Transport in African Cities (Английский)
This study of African fare payment systems seeks to understand the emerging payment landscape in public transport in Sub-Saharan Africa, identifying key trends and their implications. The research draws...
Типу документа: Доклад/ отчет Номер отчета: 168374 Дата подготовки документа: 31 января 2022 года Тип раскрытия информации: Disclosed Автор: Arroyo Arroyo,Fatima,Van Ryneveld,Philip Clive,Finn,Brendan,Greenwood,Karin Chantal,Coetzee,Gerhardus Koch
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Customer-Centric Guide (Английский)
Retention, acquisition, and expansion of product use by customers are core challenges faced by financial services providers serving low-income people. The Consultative Group to Assist the Poor (CGAP) customer-centric...
Типу документа: Доклад/ отчет Номер отчета: 133352 Дата подготовки документа: 1 сентября 2017 года Тип раскрытия информации: Disclosed Автор: Coetzee,Gerhardus Koch
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The business case for customer centricity (Английский)
Customer centricity is, at its core, about understanding and meeting the needs of customers. From a business perspective, this means that generating greater value for customers is good for business because...
Типу документа: Краткие сведения Номер отчета: 119206 Дата подготовки документа: 1 апреля 2017 года Тип раскрытия информации: Disclosed Автор: Stahl,Lisa Kristina,Magnoni,Barbara,Coetzee,Gerhardus Koch
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Customer centricity and financial inclusion : lessons from other industries (Английский)
Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers. Negative customer experiences...
Типу документа: Краткие сведения Номер отчета: 110635 Дата подготовки документа: 1 октября 2016 года Тип раскрытия информации: Disclosed Автор: Burritt,Kiendel Suzanne,Coetzee,Gerhardus Koch