Документы и доклады
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GovTech in Fragile and Conflict Situations Trends, Challenges, and 0pportunities (Английский)
This report takes stock of the development of GovTech solutions in Fragile and Conflict-Affected Situations (FCS), be they characterized by low institutional capacity and/or by active conflict and provides...
Типу документа: Доклад/ отчет Номер отчета: 185190 Дата подготовки документа: 13 октября 2023 года Тип раскрытия информации: Disclosed Автор: Johns,Kimberly D.,Grandvoinnet,Helene Marie,Okahashi,Asami,Siregar,Freida
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West Bank and Gaza Data Governance Framework Assessment (Английский)
Data serves many purposes in the public sector: first as infrastructure that supports services and enables transactions between diverse stakeholders in a network, from government to businesses and to citizens;...
Типу документа: Доклад/ отчет Номер отчета: 184888 Дата подготовки документа: 14 сентября 2023 года Тип раскрытия информации: Disclosed Автор: Boyera,Stephane,Chait,Gavin,Grewal,Aman,Lee,Hyea Won,Dunand,Eric Raoul Philippe,Johns,Kimberly D.,Barzelay,Adele Moukheibir,Khayat,Issam T M,Khare,Sameeksha
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GovTech Maturity Index : 2022 Update - Regional Brief : Latin America and the Caribbean (Английский)
According to the GovTech Maturity Index (GTMI) 2022 update for the Latin America and the Caribbean (LAC) region, 18 countries in groups A and B are exhibiting significant focus on GovTech initiatives to...
Типу документа: Краткие сведения Номер отчета: 181254 Дата подготовки документа: 10 апреля 2023 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Johns,Kimberly D.,Nii-Aponsah,Hubert,Blanco,Charles Victor,La Cascia,Joseph Huntington,Giray,Cagla,Hartmann,Johannes Till,Kim,Youngseok,Okahashi,Asami,Siregar,Freida,João Ricardo Vasconcelos
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GovTech Maturity Index : 2022 Update - Regional Brief : Europe and Central Asia (Английский)
According to the GovTech Maturity Index (GTMI) 2022 update for the Europe and Central Asia (ECA) region, 26 countries are in groups A and B demonstrating significant focus on GovTech initiatives and the...
Типу документа: Доклад/ отчет Номер отчета: 181255 Дата подготовки документа: 10 апреля 2023 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Johns,Kimberly D.,Nii-Aponsah,Hubert,Blanco,Charles Victor,La Cascia,Joseph Huntington,Giray,Cagla,Hartmann,Johannes Till,Kim,Youngseok,Okahashi,Asami,Siregar,Freida,João Ricardo Vasconcelos
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e-Government Assessment in Republika Srpska : Rapid Assessment Results (Английский)
Digitization of the public administration is among the five reform pillars of the Republika Srpska (RS) Government. Alongside the efforts of the RS to modernize its public administration, Bosnia and Herzegovina...
Типу документа: Доклад/ отчет Номер отчета: 182457 Дата подготовки документа: 1 апреля 2023 года Тип раскрытия информации: Disclosed Автор: Nagaki,Shiho,Osmanovic-Pasic,Zuhra,Johns,Kimberly D.,Berhamovic,Esmin,Dapo,Sabina,Menon,Vikram,Andersen,Mogens Rom,Van Acker,Wouter,Vasko,Boris
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GovTech Maturity Index : 2022 Update - Regional Brief : Middle East and North Africa (Английский)
According to the GovTech Maturity Index (GTMI) 2022 update for the Middle East and North Africa (MNA) region, 13 countries are in groups A and B, exhibiting substantial focus on GovTech initiatives; the...
Типу документа: Доклад/ отчет Номер отчета: 181251 Дата подготовки документа: 31 марта 2023 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Johns,Kimberly D.,Nii-Aponsah,Hubert,Blanco,Charles Victor,La Cascia,Joseph Huntington,Giray,Cagla,Hartmann,Johannes Till,Kim,Youngseok,Okahashi,Asami,Siregar,Freida,João Ricardo Vasconcelos
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GovTech Maturity Index : 2022 Update - Regional Brief : East and Southern Africa (Английский)
According to the GovTech Maturity Index (GTMI) 2022 update for the East and Southern Africa (AFE) region, eight countries are in group A or B, and the remaining 18 countries are in group C or D, exhibiting...
Типу документа: Доклад/ отчет Номер отчета: 181250 Дата подготовки документа: 31 марта 2023 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Johns,Kimberly D.,Nii-Aponsah,Hubert,Blanco,Charles Victor,La Cascia,Joseph Huntington,Giray,Cagla,Hartmann,Johannes Till,Kim,Youngseok,Okahashi,Asami,Siregar,Freida,João Ricardo Vasconcelos
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GovTech Maturity Index : 2022 Update - Regional Brief : East Asia and Pacific (Английский)
According to the GovTech Maturity Index (GTMI) 2022 update for the East Asia and Pacific (EAP) region, 11 countries are progressing well in groups A and B, and the remaining 14 countries in groups C and...
Типу документа: Доклад/ отчет Номер отчета: 181253 Дата подготовки документа: 31 марта 2023 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Johns,Kimberly D.,Nii-Aponsah,Hubert,Blanco,Charles Victor,La Cascia,Joseph Huntington,Giray,Cagla,Hartmann,Johannes Till,Kim,Youngseok,Okahashi,Asami,Siregar,Freida,João Ricardo Vasconcelos
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GovTech Maturity Index : 2022 Update - Regional Brief : South Asia (Английский)
According to the GovTech Maturity Index (GTMI) 2022 update for the South Asia (SAR) region, five countries are in group A or B, exhibiting substantial focus on GovTech initiatives, and the remaining three...
Типу документа: Доклад/ отчет Номер отчета: 181252 Дата подготовки документа: 31 марта 2023 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Johns,Kimberly D.,Nii-Aponsah,Hubert,Blanco,Charles Victor,La Cascia,Joseph Huntington,Giray,Cagla,Hartmann,Johannes Till,Kim,Youngseok,Okahashi,Asami,Siregar,Freida,João Ricardo Vasconcelos
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GovTech Maturity Index : 2022 Update - Regional Brief : West and Central Africa (Английский)
According to the GovTech Maturity Index (GTMI) 2022 update for the West and Central Africa (AFW) region, six countries are in group A or B (in 2020, there were only two countries in group B and no countries...
Типу документа: Доклад/ отчет Номер отчета: 181249 Дата подготовки документа: 31 марта 2023 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Johns,Kimberly D.,Nii-Aponsah,Hubert,Blanco,Charles Victor,La Cascia,Joseph Huntington,Giray,Cagla,Hartmann,Johannes Till,Kim,Youngseok,Okahashi,Asami,Siregar,Freida,João Ricardo Vasconcelos
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GovTech Maturity Index : The State of Public Sector Digital Transformation (Vol. 1 of 2) (Английский)
Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate...
Типу документа: Публикации Номер отчета: 164081 Дата подготовки документа: 13 октября 2021 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Nii-Aponsah,Hubert,Ghunney,Love Emma,Johns,Kimberly D.
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GovTech Maturity Index : The State of Public Sector Digital Transformation (Vol. 2 of 2) : Executive Summary (Английский)
Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate...
Типу документа: Публикации Номер отчета: 164081 Дата подготовки документа: 17 сентября 2021 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Nii-Aponsah,Hubert,Ghunney,Love Emma,Johns,Kimberly D.
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GovTech Maturity Index : The State of Public Sector Digital Transformation (Английский)
The GovTech maturity index (GTMI) presented in this report has been developed as part of the GovTech initiative. The rationale for the GTMI is to introduce a measure of GovTech maturity in four focus areas...
Типу документа: Рабочие документы Номер отчета: 160211 Дата подготовки документа: 1 мая 2021 года Тип раскрытия информации: Disclosed Автор: Dener,Cem,Ghunney,Love Emma,Johns,Kimberly D.,Nii-Aponsah,Hubert
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GovTech Launch Report and Short-Term Action Plan (Английский)
This report presents the work program priorities for the first two years of the World Bank's GovTech global partnership (GTGP), drawing upon the trends in GovTech applications and lessons learned from...
Типу документа: Доклад/ отчет Номер отчета: 155476 Дата подготовки документа: 5 января 2021 года Тип раскрытия информации: Disclosed Автор: Johns,Kimberly D.,Dener,Cem,Hao,Wei,Ghunney,Love Emma,Haslinger,Reinhard,Kumagai,Saki,Damo Cordova,Yasodara Maria,Goncalves,Eduardo Da Costa,Barzelay,Adele Moukheibir
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The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (Английский)
Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. Studija istražuje mere koje...
Типу документа: Краткие сведения Номер отчета: 117080 Дата подготовки документа: 1 июня 2017 года Тип раскрытия информации: Disclosed Автор: Pfeil,Helene,Agarwal,Sanjay,Schott,Berenike Laura,Johns,Kimberly D.
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The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Сербский)
Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. Studija istražuje mere koje...
Типу документа: Краткие сведения Номер отчета: 117080 Дата подготовки документа: 1 июня 2017 года Тип раскрытия информации: Disclosed Автор: Pfeil,Helene,Agarwal,Sanjay,Schott,Berenike Laura,Johns,Kimberly D.
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Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (Английский)
This case study analyzes the Huduma Kenya program, under which the Government of Kenya is advancing citizen-centered public service delivery through a variety of channels, including deploying digital technology...
Типу документа: Краткие сведения Номер отчета: 117082 Дата подготовки документа: 1 июня 2017 года Тип раскрытия информации: Disclosed Автор: Firestone,Rachel Sohn,Schott,Berenike Laura,Kinuthia,John Muratha,Omollo,Annette,Agarwal,Sanjay,Pfeil,Helene,Johns,Kimberly D.,Kumagai,Saki
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Re-inventing service delivery through one-stop shops : proceedings from an international workshop - 3 to 5 May, 2017, Singapore-Johor Bahru, Malaysia (Английский)
On 3 to 5 May 2017, an international workshop re-inventing public service delivery took place in Singapore and Johor Bahru, Malaysia focusing on delivering services through one-stop shops (OSS). The workshop...
Номер отчета: 120345 Дата подготовки документа: 5 мая 2017 года Тип раскрытия информации: Disclosed Автор: Umarova,Aziza,Johns,Kimberly D.,Kunicova,Jana
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Leveraging surveys to strengthen local accountability and improve service delivery (Английский)
Recent work has highlighted the importance of understanding and actively engaging within the local context of governance and service delivery challenges to actually improve services to the poor. A number...
Типу документа: Краткие сведения Номер отчета: 106250 Дата подготовки документа: 1 января 2016 года Тип раскрытия информации: Disclosed Автор: Alaref,Jumana Jamal Subhi,Brixi,Hana,Johns,Kimberly D.,Recanatini,Francesca,O'Meally,Simon Carl
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Mainstreaming governance in Tajikistan through its energy, extractives, and public procurement sectors (Английский)
The governance partnership facility (GPF) supported program mainstreaming governance in Tajikistan portfolio (FY2010-14) was a landmark achievement in applying governance analysis and looking for entry...
Типу документа: Краткие сведения Номер отчета: 89229 Дата подготовки документа: 1 июля 2014 года Тип раскрытия информации: Disclosed Автор: Kunicova,Jana,Mikulova,Kristina,Johns,Kimberly D.