This report takes stock of the development of GovTech solutions in Fragile and Conflict-Affected Situations (FCS), be they characterized by low institutional capacity and/or by active conflict and provides...
Data serves many purposes in the public sector: first as infrastructure that supports services and enables transactions between diverse stakeholders in a network, from government to businesses and to citizens;...
According to the GovTech Maturity Index (GTMI) 2022 update for the Latin America and the Caribbean (LAC) region, 18 countries in groups A and B are exhibiting significant focus on GovTech initiatives to...
According to the GovTech Maturity Index (GTMI) 2022 update for the Europe and Central Asia (ECA) region, 26 countries are in groups A and B demonstrating significant focus on GovTech initiatives and the...
Digitization of the public administration is among the five reform pillars of the Republika Srpska (RS) Government. Alongside the efforts of the RS to modernize its public administration, Bosnia and Herzegovina...
According to the GovTech Maturity Index (GTMI) 2022 update for the Middle East and North Africa (MNA) region, 13 countries are in groups A and B, exhibiting substantial focus on GovTech initiatives; the...
According to the GovTech Maturity Index (GTMI) 2022 update for the East and Southern Africa (AFE) region, eight countries are in group A or B, and the remaining 18 countries are in group C or D, exhibiting...
According to the GovTech Maturity Index (GTMI) 2022 update for the East Asia and Pacific (EAP) region, 11 countries are progressing well in groups A and B, and the remaining 14 countries in groups C and...
According to the GovTech Maturity Index (GTMI) 2022 update for the South Asia (SAR) region, five countries are in group A or B, exhibiting substantial focus on GovTech initiatives, and the remaining three...
According to the GovTech Maturity Index (GTMI) 2022 update for the West and Central Africa (AFW) region, six countries are in group A or B (in 2020, there were only two countries in group B and no countries...
Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate...
Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate...
The GovTech maturity index (GTMI) presented in this report has been developed as part of the GovTech initiative. The rationale for the GTMI is to introduce a measure of GovTech maturity in four focus areas...
This report presents the work program priorities for the first two years of the World Bank's GovTech global partnership (GTGP), drawing upon the trends in GovTech applications and lessons learned from...
Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. Studija istražuje mere koje...
Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. Studija istražuje mere koje...
This case study analyzes the Huduma Kenya program, under which the Government of Kenya is advancing citizen-centered public service delivery through a variety of channels, including deploying digital technology...
On 3 to 5 May 2017, an international workshop re-inventing public service delivery took place in Singapore and Johor Bahru, Malaysia focusing on delivering services through one-stop shops (OSS). The workshop...
Recent work has highlighted the importance of understanding and actively engaging within the local context of governance and service delivery challenges to actually improve services to the poor. A number...
The governance partnership facility (GPF) supported program mainstreaming governance in Tajikistan portfolio (FY2010-14) was a landmark achievement in applying governance analysis and looking for entry...