Consumer lending has grown significantly in Kazakhstan. Consumer lending by banks andnon-bank financial institutions has more than doubled between 2019 and 2023. Consumers areborrowing more, taking up...
Financial inclusion can be defined as access to, and usage of, a range of appropriate financial products and services by underserved individuals and micro, small, and medium enterprises (MSMEs), provided...
Financial products and services play a significant role in enabling consumers to build their resilience, seize opportunities, and meet essential needs. However, consumers also face risks when engaging...
This note provides: (1) an overview of new manifestations of consumer risks that are significant and cross-cutting across four key fintech products: digital microcredit, peer-to-peer lending (P2PL), investment-based...
This Technical Note discusses household indebtedness issues in Chile from a financial consumer protection perspective. The note discusses over-indebtedness concerns and other creditrelated issues practices...
Fintech is increasingly recognized as a key enabler for financial sectors worldwide, enabling more efficient and competitive financial markets while expanding access to finance for traditionally underserved...
The World Bank Group (WBG) undertook a Market Conduct Diagnostic in Eswatini with the objectives of (i) assessing current Eswatini regulatory requirements and business practices relating to savings and...
This note discusses emerging international approaches for regulating design and distribution of retail banking products. Such products include deposit, credit, and payment products, being the products...
The objective of the diagnostic review of financial consumer protection in PNG was to assess the FCP legal and regulatory framework and industry practices relevant to key parts of the regulated PNG financial...
Effective and efficient market conduct supervision is critical to ensuring that financial consumers are protected from unfair business practices and provided with clear and relevant information. Yet market...
At the request of the National Treasury of the Republic of South Africa, the World Bank Group (WBG) undertook a Retail Banking Diagnostic focusing on the provision of consumer transactional accounts and...
The objective of the Diagnostic Review of Financial Consumer Protection in Ethiopia is to assess the legal, regulatory, and institutional framework for financial consumer protection (FCP) and develop prioritized...