The delivery of public services in many developing countries is often inefficient and inadequate, marked by nonresponsive agencies and political leadership as well as corruption. Moreover, even when governments initiate measures aimed at improving the quality and effectiveness of service delivery, citizens often do not have the opportunity to provide input on whether the changes have achieved their desired objectives. This lack of feedback prevents...
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2013/01/01
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80449
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1
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1
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2013/08/16
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Disclosed
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Citizen report cards : monitoring citizen perspectives to improve service delivery
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water and sanitation program
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