This case study analyzes the Huduma Kenya program, under which the Government of Kenya is advancing citizen-centered public service delivery through a variety of channels, including deploying digital technology and establishing citizen service centers across the country. The paper examines key topics related to the operation, from institutional arrangements, funding, and staffing to digitization, organizational culture, and customer feedback. The...
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ПОДРОБНАЯ ИНФОРМАЦИЯ
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2017/06/01
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Краткие сведения
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117082
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1
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1
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2017/06/29
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Disclosed
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Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization
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postal corporation