This paper examines the benchmarking process as it relates to information technology (IT). Both the traditional and the activity based approaches are discussed with pros and cons mentioned. Concentration of the benchmark procedure on an organization's 'capacity to change' is advised and can be accomplished by taking into account the following factors: staff skills, knowledge management, organization structure flexibility, project management, financial...
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ПОДРОБНАЯ ИНФОРМАЦИЯ
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2000/12/31
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Рабочие документы (нумерованная серия)
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21750
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1
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1
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2010/07/01
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Time for change : traditional Information Technology (IT) benchmarking does a poor job of addressing future needs
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client needs
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