The author reports how a "report card" on public services in the Indian city of Bangalore was used by citizen groups to create greater public awareness about the poor performance of public service providers and to challenge them to be more efficient and responsive to their customers. The report card was the result of a survey of a sample of users (both rich and poor) of the city's services and rated public agencies in terms of public satisfaction...
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ПОДРОБНАЯ ИНФОРМАЦИЯ
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1998/05/31
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Рабочий документ в рамках исследования вопросов политики
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WPS1921
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1
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1
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2010/07/01
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Making voice work : the report card on Banglalore's public service
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performance of service provider