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Toward a listening bank : a review of best practices and the efficacy of beneficary assessment (Английский)

Beneficiary assessment (BA) approach began under the names of participant-observer or qualitative evaluation in the early 1980s, gaining its present name in 1987. BA work is a stream of Bank operations that has consistently stressed systematic inquiry into the perspective of the intended beneficiary over the last 15 years. BA uses the qualitative techniques of conversational interviewing, focus groups, and participant observation with representative...
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