Satisfaction surveys offer a potentially convenient and cost-effective means for measuring the quality of services. However, concerns about subjectivity and selection bias impede greater use of satisfaction data. This paper analyzes satisfaction data about health and educational services from the 2006 second round of the Governance and Decentralization Survey in Indonesia to assess whether satisfaction data can serve as reliable indicators of quality...
Подробнее
ПОДРОБНАЯ ИНФОРМАЦИЯ
-
2009/08/01
-
Рабочий документ в рамках исследования вопросов политики
-
WPS5033
-
1
-
1
-
2010/07/01
-
Disclosed
-
Measuring the quality of education and health services : the use of perception data from Indonesia
-
Poverty Reduction & Economic Management
ФАЙЛЫ ДЛЯ СКАЧИВАНИЯ
ПОЛНЫЙ ОТЧЕТ
Официальная версия документа (может содержать подписи, и т.д.)