In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumers. This Note reviews the requirements for effective benchmarking: choosing indicators that are unambiguous and verifiable, consistent with long-term incentives for good performance, and easy for the public to understand.
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ПОДРОБНАЯ ИНФОРМАЦИЯ
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2001/03/31
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Точка зрения
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22406
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1
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1
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2010/07/01
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Utility benchmarking : public reporting of service performance
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water and sewerage company
ФАЙЛЫ ДЛЯ СКАЧИВАНИЯ
ПОЛНЫЙ ОТЧЕТ
Официальная версия документа (может содержать подписи, и т.д.)