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Digital government 2020 : prospects for Russia (Английский)

Governments around the world are facing a double challenge. Their citizens are expecting everhigher standards of service and want to be able to interact with the government online as easily as they do with banks and Internet commerce companies. At the same time, governments need to reduce administrative costs and increase program effectiveness. For many years, “e-Government” has been a major contributor to meeting these challenges. In recent ...
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