In the Western and developed world, New Public Management reforms aimed to overhaul “business as usual.” The reforms brought the notion of performance contracts into government, assigning clear responsibility and accountability for service delivery and regulation. New public management also initiated efforts to give greater voice to clients, particularly through the creation of ‘citizens’ charters’ and other explicit and contestable commitments to...
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2014/10/27
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92222
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2014/11/05
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Disclosed
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Logged on smart government solutions from South Asia
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Governance and Public Sector Management
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