For the Independent Evaluation Group (IEG), fiscal year (FY) 20 was a year of both internally and externally driven reform. IEG began the year with a mission to listen to the needs of our clients and stakeholders and improve our methods, relationships, and products to increase the relevance and value of our evaluative work. Thus, when the coronavirus pandemic (COVID-19) struck in the spring of 2020, IEG was already mobilized to respond to the World...
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