Citizens, politicians, and providers : the Latin American experience with service delivery reform : Ciudadanos, politicos y proveedores : La experiencia de America Latina con la reforma de la prestacion de servicios (Испанский)

Children regularly receiving health visits and education, the sick receiving proper and timely health care, safe water flowing out of the tap, electricity reliably reaching homes and businesses-these apparently simple events are taken for granted in developed countries. In Latin America, despite two decades of social and infrastructure improvements, the poor and many of the middle class make do with low-quality services. Far too many of the poor receive...
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