This note makes the case for measuring governance and the quality of service delivery in the human development (HD) sectors and develops a framework for the selection and measurement of a set of health and education indicators. It proposes the adoption of a more systematic approach that will both facilitate the work of operational teams and allow for cross-country comparisons and benchmarking. This note is part of a broader effort by the HD Chief...
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ПОДРОБНАЯ ИНФОРМАЦИЯ
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2009/12/01
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Рабочие документы
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52656
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1
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1
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2010/07/01
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Disclosed
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Making services work : indicators, assessments, and benchmarking of the quality and governance of public service delivery in the human development sectors
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quality of service delivery
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