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Improving performance : foundations of systemic performance (Английский)

At its heart, a performance orientation in the public sector is a predisposition to make promises and an ability to deliver them. Some of the key ideas behind this are: 1) responsiveness - reducing the time lag between changed political priorities and corresponding public policy actions; 2) measurement - the quantification of outputs (and occasionally outcomes); 3) managerialism - the relaxation of the enforced consistency in procedures to move towards...
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