This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. The report summarizes how financial ombudsmen increase consumer confidence in financial services. The report explains the issues and standards which should be taken into account in states which are members of the European Union, or wish to join the European Union...
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ПОДРОБНАЯ ИНФОРМАЦИЯ
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2012/01/01
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Рабочие документы
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69916
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2
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2012/06/20
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Disclosed
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current arrangements in central and eastern Europe
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financial business
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