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Impact assessment study of computerized services delivery projects from India and Chile (Английский)

This study was launched to make a modest beginning for systematic assessment of information and communications technology (ICT) investments in the public sector in developing countries. The effort was to go beyond the anecdotal assessments that were commonly available. The objectives of the study include: (i) to develop and present a framework to conduct analysis on the impact of public sector investments in ICT applications; (ii) to assess the effect...
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