This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and adequacy of different public services. They have been applied to numerous contexts in different regions. Beyond the process of executing a survey, CRCs involve efforts at dissemination and institutionalization...
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ПОДРОБНАЯ ИНФОРМАЦИЯ
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2004/02/01
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Краткие сведения
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28601
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1
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1
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2010/07/01
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Citizen report card surveys : a note on the concept and methodology
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Public Services
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