When a government is indifferent, the initiative for change must come from civil society. Citizens who elect and pay for governments cannot and should not remain quiet when essential services are in disarray and public accountability is lacking. It was against this background that a small of citizens launched a citizen report card (CRC) on public services in Bangalore, a large city in Southern India in 1994. A CRC represents an assessment of public...
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2004/05/01
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30824
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2010/07/01
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Holding the state to account through citizen report cards in India
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