Countries across the globe are establishing new and improving existing citizen service centers (CSCs) to better serve their citizens. This note provides an overview of recent developmentsimpacting CSC operations as well as a CSC design guide meant to summarize essential issues that managers looking to establish CSCs may wish to consider. Part 1 lays out how four key themes—access, personalization, speed, and interaction—have shaped the latest innovations...
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ПОДРОБНАЯ ИНФОРМАЦИЯ
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2017/06/01
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Краткие сведения
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117079
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1
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1
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2017/06/29
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Disclosed
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Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers
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Azerbaijani Service and Assessment Network