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Human-Rights-Based Assessment Tool for Country-Level Grievance Mechanisms (Английский)

The tool is presented in five sections: section one: general information about the grievance mechanism collects basic information about the responding agency and the environment in which its GM operates. Section two: GM design and communications examines the effectiveness of the provision of information about the GM, its procedures, the user-centricity of grievance uptake channels, the extent to which the needs of vulnerable groups are considered...
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