Public services delivery (English)

The globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept...
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Shah, Anwar [editor].

Public services delivery (English). Public sector governance and accountability series Washington, DC: World Bank. http://documents.worldbank.org/curated/en/786601468139801976

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