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Protecting branchless banking consumers : policy objectives and regulatory options : Protección de los consumidores de la banca sin sucursales : objetivos de políticas y opciones de reglamentación (Spanish)

In ever larger numbers, poor people in developing and emerging market countries are accessing financial services offered by formal providers outside of traditional bank branches. Transformational branchless banking heightens the consumer-related concerns of regulators and supervisors because it combines the use of agents and technology-enabled devices to serve large numbers of less educated and inexperienced customers, potentially in a short period...
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Dias,Denise Leite; Mckee,Katharine.

Protecting branchless banking consumers : policy objectives and regulatory options : Protección de los consumidores de la banca sin sucursales : objetivos de políticas y opciones de reglamentación (Spanish). CGAP focus note|no. 64 Washington, DC : World Bank Group. http://documents.worldbank.org/curated/en/770431468166183817

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