Embedding social performance management in financial service delivery : Intégrer la gestion de la performance sociale à la prestation de services financiers (French)

After decades of growth and experimentation, financial service providers (FSPs) have learned that to achieve financial inclusion and generate benefits for lower-income clients, one must be customer-centric. The products should be designed to help the poor improve lives, and service delivery must be responsible, transparent, fair, and safe. Decision-making at each level of the business should place customers at the center, to ensure solutions add value...

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DETAILS

Author

Koning,Antonique M.;
Document Date
2014/05/01
Document Type
Brief
Report Number
90950
Volume No
1
Total Volume(s)
1
Country
World,
Region
Other,
Disclosure Date
2014/09/25
Disclosure Status
Disclosed
Doc Name
Intégrer la gestion de la performance sociale à la prestation de services financiers
Keywords
action plan

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Citation

Koning,Antonique M..

Embedding social performance management in financial service delivery : Intégrer la gestion de la performance sociale à la prestation de services financiers (French). CGAP brief Washington, DC : World Bank Group. http://documents.worldbank.org/curated/en/710961468180248469

Embedding social performance management in financial service delivery : Intégrer la gestion de la performance sociale à la prestation de services financiers (French)

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