Incorporating consumer research into consumer protection policy making : Utiliser les enquetes consommateurs pour orienter I'elaboration des politiques de protection des consommateurs (French)

This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy which financial services they use, how they choose among them, problems they experience, and perceptions of their rights and responsibilities. The use of consumer experiences to inform financial consumer protection can improve...
See More
Document also available in : Spanish, English, Arabic

DETAILS

See More

Citation

Collins,Daryl; Jentzsch,Nicola; Mazer,Rafael Keenan.

Incorporating consumer research into consumer protection policy making : Utiliser les enquetes consommateurs pour orienter I'elaboration des politiques de protection des consommateurs (French). CGAP focus note ; no. 74 Washington DC ; World Bank Group. http://documents.worldbank.org/curated/en/227101468171249429

SUBSCRIBE TO EMAIL ALERTS

This document is being processed or is not available.